At Olivia Knots, we are committed to delivering your crafting supplies and DIY kits with care and efficiency. Our goal is to ensure your order reaches you safely and in excellent condition.
Order Processing
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Orders are typically processed within 2–3 business days after confirmation.
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You will receive an email notification once your order has been dispatched.
Shipping Confirmation & Tracking
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Once your order is shipped, we will provide you with a tracking number (where applicable) so you can follow your package’s progress.
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Tracking details will be sent to your registered email address.
Damaged or Lost Packages
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If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items.
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If a package is lost in transit, please reach out to us at [email protected], and we will assist you in resolving the issue.
International Shipping
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Olivia Knots operates worldwide, and international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Questions
If you have any questions about our Shipping Policy, please contact us at:
Email: [email protected]