At Olivia Knots, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
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You may return items within 14 days of receiving your order.
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Returned products must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7 business days.
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Refunds will be issued through the original payment method used at checkout.
Exchanges
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We allow exchanges for items that arrive damaged or defective. Please notify us within 7 days of delivery at [email protected] with photos of the product.
Non-Returnable Items
Certain products such as custom or personalized items may not be eligible for return or refund unless they arrive damaged or defective.
Questions
If you have any questions about our Refunds and Return Policy, please reach out to us at:
Email: [email protected]